Anniversary Smart CJM

Dear customers, partners and friends,

We are delighted to welcome you to our anniversary page. Today we are celebrating a special milestone - our fifth anniversary!

Five years ago, in 2019, Thomas Föcking and I founded Smart CJM in Krefeld. Our vision was to takecustomer journey management to a new level. Since then, together with a dedicated team and thanks to the support of our valued customers, we have achieved outstanding success.

Smart CJM has established itself as a leading provider in customer journey management for government, healthcare and retail. Our innovative solutions have transformed and improved the way organisations manage their customer interactions. We are constantly developing new innovations to further optimise the customer journey and offer our customers the greatest possible added value.

Our motto ‘Because time is valuable’ is at the centre of our work. That's why we focus on solutionsthat optimise processes to save valuable time.

This success would not have been possible without the trust of our customers and the commitment of our employees . They have all contributed significantly to the fact that we are here today. We are particularly proud of the fact that we are also internationally successful and that our solutions are appreciated worldwide. We would like to thank you from the bottom of our hearts for your support and trust.

We look forward to looking forward to a successful future together with you and continuing to deliver excellence in customer journey management.

On this page, you can find out about impressive figures, important events of the last five years and warm congratulationsfrom customers and partners.

With best regards,

Stefan Dylka
CEO Smart CJM

Five years of Smart CJM: Our review

2019 - Company foundation
Stefan Dylka and Thomas Föcking found Smart CJM GmbH in Krefeld.
2019 - First customer
The first customer in the founding year is the district of Havelland - which still remains loyal to us.
2019 - Partner in France

In Imminant, we have found the ideal partner for the distribution and implementation of our solutions in France.
2020 - Major customer AMS Austria
The big rollout in Austria: On behalf of the BRZ (Federal Computing Centre), we are equipping the Austrian Public Employment Service (AMS) with the Smart CX solution and kiosk hardware.
2020 - Founding of Smart Ventures
We have founded Smart Ventures for expansion in other countries.
2021 - First city with 1,000,000 inhabitants as a customer
With the acquisition of the city of Cologne, we have our first city with over a million inhabitants in our customer portfolio.
2021 - BITV certification

Our digital services are certified in accordance with BITV and EN 301 549, which ensures accessibility and user-friendliness.
2021 - Founding of Smart CJM USA

The Smart CJM Corporation is founded in New York. The basis for a successful start in the USA.
Further information: https://smart-cjm.com/us/
2022 - Launch of Smart Intelligence

With the integration of artificial intelligence, Smart Intelligence enables predictive analytics of visitor traffic and proactively supports users.
Further information: https://news.smart-cjm.com/smart-intelligence
2022 - Start in the Netherlands

Smart CJM BV launches in the Netherlands with CEO Renze de Ruiter and Martijn ter Wee (Director Operations).
Further information: https://smart-cjm.com/nl/
2022 - Paperless ticket

With the paperless ticket, we are helping to reduce paper consumption, facilitate user-friendliness and improve the efficiency of processes.
Further information: https://news.smart-cjm.com/papierlosesticket
2022 - Rollout Deutsche Bahn
A technically and logistically challenging rollout: Smart CX is being rolled out in 34 travel centres.
2022 - 200th customer in the public sector
Proud and grateful: We have acquired our 200th customer in the public sector.
2023 - Start Smart CX Public

A new format for customers and interested parties: Smart CX Public. Practical presentations by our customers take centre stage.
Further information: https://news.smart-cjm.com/smart-cx-public-2024
2023 - Integration Wayfinding

A special premiere: Wayfinding is being implemented in Smart CX in the state capital of Hanover.
Further information:
2023 - Travel centre +

With Smart Customer eXperiences, we are delivering an important component of Deutsche Bahn's new travel centre. The new call system accompanies customers
from reception to the ticket counter, offers waiting time forecasts and the option of receiving a waiting voucher digitally. It is seamlessly integrated into Deutsche Bahn's sales system.
Further information: https://lmy.de/aYOZV
2023 - New kiosk range
In addition to the successful 27 and 22 inch kiosk systems, we now offer compact devices in 10 and 15 inch sizes.
2024 - Going live Rotterdam
The municipality of ‘Gemeente Rotterdam’ was the first location at the public site Hoogvliet to switch completely to the new customer jouney management solution from Smart CJM!
2024 - Measurable success in the retail sector

Finally we can communicate the successes externally. By using the customer journey solution from Smart CJM at Lörper Fahrrad GmbH, employee satisfaction has improved by 35% , ... customer satisfaction has improved by 35% - resulting in a 5% increase in sales!

More Infos: https://news.smart-cjm.com/fahrradhandel
2024 - Zach Zipay SVP USA

We are pleased to welcome our new Executive Vice President, Zach Zipay, to the Smart team. Zach brings years of experience in the industry and is highly motivated to take on new challenges. Together we will conquer the US market.
Further information: https://smart-cjm.com/us/
2024 - 5 years Smart CJM
We are really proud of this: we have been a successful provider in customer journey management for 5 years. And we still have big plans!