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SMART INTELLIGENCE

Predict and optimise the future with AI

October 10, 2022

World premiere at the

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SMART CJM integrates artificial intelligence into its visitor guidance and queue management systems with Smart Intelligence.

These are used in a live dashboard, where they support compliance with KPIs. On the other hand, customer experience managers can use AI for more efficient staff planning by reliably forecasting the expected number of visitors and making concrete recommendations for action. 

In this way, the Smart CJM solutions will contribute even better to higher customer satisfaction, ensures customer retention and more efficient staff deployment in the future. 

We present SMART Intelligence at GITEX together with our partners:

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The world premiere will take place on October 10, 2022 at GITEX GLOBAL in Dubai. Be there in person or online!
01
Days
23
Hours
45
Minutes

SMART INTELLIGENCE

"With the integration of artificial intelligence into our visitor control and queue management systems, users are now proactively supported and can plan more accurately based on sound calculations."
Thomas Föcking
Thomas FöckingCTO SMART CJM
"By integrating a self-developed AI technology into our systems to control visitor flows or lift queues, we offer our customers a perfect way to increase customer satisfaction."
Stefan Dylka
Stefan DylkaCEO SMART CJM

Advantages of the solution

  • Direct integration of AI into SMART CJM systems
  • Predictive analytics of visitor volume
  • Proactive recommendations for action
  • Increase customer satisfaction
  • Realistic workforce planning
  • In-house development by the SMART team
  • Supports fulfilment of all defined KPIs
  • Monitoring through live dashboard

More customer orientation through SMART INTELLIGENCE

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