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Revolutionizing Services with Seamless Customer Experiences

Enhancing Efficiency and Customer Satisfaction with Smart CJM

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Smart CJM in practice

The Corpus Christi Municipal Court is committed to serving the citizens of Corpus Christi, Texas, by providing a fair and impartial judicial process. As a trusted institution, the court focuses on interpreting and enforcing applicable state laws and city ordinances to promote justice and maintain public trust. With a dedication to efficiency and effectiveness, the court continually strives to enhance its services to meet the needs of the community.

The Municipal Court is also deeply committed to inclusivity and accessibility, offering reasonable accommodations for individuals with disabilities and ensuring language support for those who speak languages other than English. This dedication reflects the court’s goal of providing equitable access to justice for all members of the Corpus Christi community.

Smart CJM Has Revolutionized Our Services with Seamless Customer Experiences and Exceptional Support

"Not only has Smart CJM been a game changer for improving the flow of our services, but we have received multiple kudos from customers for how easy and seamless their visit to our Court was.  Working with the team at Smart CJM has been such a pleasant and rewarding experience. They were patient with us from the beginning to the end of our launch and are still extremely accommodating to changes that we would like to implement."

Lauren Balko
Lauren BalkoMunicipal Court Interim Director City of Corpus Christi

Achieving the goal


Smart CJM Corpus Christi

 

1. Starting Point

The City of Corpus Christi Municipal Court faced challenges with their previous vendor, as the platform and service did not fully meet their needs. They sought a solution that could streamline their operations and improve the overall customer experience, addressing inefficiencies in service delivery and customer flow.
2. Solution Smart CJM provided a comprehensive solution tailored to the court’s needs. This included virtual queuing onsite with freestanding kiosks, SMS text messaging for real-time updates, and lobby monitors to efficiently guide customers to the appropriate areas. The solution not only modernized the court’s service process but also created a more organized and customer-friendly environment.
3. Goals achieved The implementation of Smart CJM has significantly enhanced customer service at the Municipal Court. Visitors now experience a seamless and efficient process, making their time at the court stress-free. The improved service flow has received positive feedback from the community, reinforcing the court’s commitment to accessibility and professionalism. Additionally, the team at Smart CJM provided ongoing support and flexibility, ensuring the system was effectively integrated and tailored to meet the court’s evolving needs.

All at a glance

Corpus Christi 5 - Kopie

Overview of the use of Smart CJM Customer eXperience at City of Corpus Christi in the USA.

1
Challenge
  • Dissatisfaction with a previous vendor’s platform and service.
  • Leading to inefficiencies in customer flow and service delivery.
2
Solution

Smart CJM offers a streamlined queueing solution:

 

  • Smart Citizen eXperience solution.
  • Freestanding kiosks.
  • SMS notifications.
  • Lobby monitors for seamless customer guidance.
3
Advantages
  • Enhanced customer service.
  • Streamlined operations.
  • Positive feedback from visitors for the improved and stress-free court experience.
Increasing efficiency and customer and employee satisfaction

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